Heathergems Terms and Conditions of Use

Heathergems is a wholly owned subsidiary of -

Charles Buyers & Co Ltd
Unit 37 Kyle Road Ind Est
KA12 8LE
VAT Reg No. GB338 8975 91

Use of Heathergems site

The Heathergems site is provided to you free of charge for your personal use subject to these Terms and Conditions. As a user of Heathergems site you agree to be bound by these Terms and Conditions.

These Terms and Conditions govern your use of the Heathergems site in general, the products that you purchase on the Heathergems site and all services provided in connection with them.

These Terms and Conditions do not affect your statutory rights.


To register on the Heathergems site you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any other time are correct and complete.

Password and Security

When you register to use the Heathergems site you will be asked to create a password. You should keep this password safe from anyone. You will be responsible for any orders that are submitted using your password.

If Charles Buyers & Co Ltd has reason to believe that there is likely to be a breach of security or misuse of the Heathergems site, we may suspend your account.

Intellectual Property

The content of the Heathergems site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Heathergems site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, no-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Heathergems site.

You may not use any trademark of Heathergems or its affiliated company Charles Bueyrs & Co Ltd.

Descriptions and Prices of Products

We have taken care to describe and show products as accurately as possible. Products may vary from their descriptions. If there is anything that you do not understand, or if you wish further information, please contact us.

If, by mistake, we have under priced a product, we will not be able to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. If we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

All prices are inclusive of any VAT payable where applicable.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.


All products advertised are subject to availability.

We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If we are unable to supply a particular product, we will ensure that you are not charged for that product.

Acceptance of Orders

Your order is an offer to buy from us. We will send you an order confirmation email detailing the products you have ordered and will deliver the order within 48 working hours to UK address as long as it is in stock. We will notify you if there is any problem with the order and we are unable to deliver within the 48 hours.

Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have despatched a product to you. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us. Where products are despatched our acceptance of the order in respect of each product takes place when we notify you by email of such despatch.

After the time the contract is made, you cannot amend your order (however, you may cancel an order set out in our return and refund policy).

At any point up until the contract is made, we may decline to supply a product to you. If you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our return and refund policy.


Delivery will be made to the address specified when you complete the order.

We use a variety of delivery methods, depending on where it is being delivered to.

Payments and Cards

Payment for your products will be taken at the time you place your order.

Customer Services

If you have any queries, please contact us online or via telephone.

Our Responsibility to You

The Heathergems site is provided by Heathergems without any warranties or guarantees. You will bear the risks associated with the use of the internet.

The Heathergems site provides content from other internet sites while Heathergems tries to ensure that material included on the Heathergems site is correct, it cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the Heathergems site. If Heathergems is informed of any inaccuracies in the material on the Heathergems site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • Incompatibility of the Heathergems site with any of your equipment, software or telecommunications links
  • Technical problems including errors or interruptions of the Heathergems site.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result if we are at fault.

Because we sell products for personal use only our responsibility to you shall not include any business losses such as lost date, lost profits, lost sales or business interruption.

Cancellation, Returns & Refunds

If you are not completely satisfied for any reason you may return your goods within 14 days of receiving them for a full refund or exchange.

For hygiene reasons earrings cannot be returned.

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this please e-mail, call or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer in the future. If you cancel you must return the goods within 14 days of cancelling at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Refunds will be paid within 14 days of receiving the returned undamaged goods.

Send your item(s) in their original packaging and delivery note to us by second class post and get a postal receipt from the post office.

Send your package to our head office:
Charles Buyers & Co Ltd 
Unit 37 Kyle Road, 
Kyle Estate, 
Irvine, Ayrshire 
KA12 8LE 

This cancellation policy does not affect your legal rights, for example if goods are faulty or wrongly described. If there is a problem with your goods, please contact us and we will be happy to refund or exchange them. We will refund your return postage costs.

If you need to contact us please e-mail us at sales@heathergems.com or call between 9am – 5pm GMT on +44 (0)1294 313222.