What are Heathergems?
Heathergems is a range of natural jewellery and gifts made with Scottish heather in Scotland. Heather is collected near Pitlochry and then dried, compressed and turned into our unique items.
Can I place an order and have it delivered directly as a gift?
Yes. When placing an order you can specify a different delivery address from where you live and your payment card is registered. You can have it delivered directly to family or friends. If you are sending an item as a gift we will not send a copy of the invoice so that the value of the gift is not shown to the recipient. We are also happy to include a small gift card with your own personal message, please write your gift message in the Special Instructions Box at order checkout.
Can I order specific colours for my Heathergems items?
Every Heathergem item is unique. No two are exactly the same so each single piece is individual.
We cannot guarantee that the colours you see on the website are the actual colours you will receive. If you ask for specific item colours we will look for pieces as near as possible to your request. Please use the Special Instructions Box at order checkout stage to specify individual colours and we will do our best to match.
If I choose Airsure Trackable how do I track my order?
Once your order has been despatched from Heathergems we issue you a Tracking Number on your Delivery Confirmation email. When you order has left the UK you use your own countries Postal Service website for local delivery tracking.
When is your Visitor Centre and Factory Outlet Shop Open?
We are normally open in Pitlochry, Scotland Seven Days a Week from 9am till 5pm. During the Summer months we may open extended hours, and in Winter may close some Sundays so please see Visitor Centre Page for up to date details
Do you keep my personal information?
Yes, your personal information is securely stored in our Ecommerce database. You have the option to make this information available for future orders when logging in, so you do not have to re-type all your details when you come back to shop with us again.
When will my credit card be charged?
Credit cards are charged at the time of the order, before your order is shipped. You will receive notification by e-mail when the payment is approved and then another email when your package has left our building