We are very confident that our fine handcrafted Heathergems will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange.

Returning Your Order
Please follow these steps to return or exchange your Heathergems item(s):
Send your item(s), original packing materials, and invoice to us by an insured courier and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.

Please do not write "jewelry" or any other jewellery related words on the outside of the package.
Send your package to:

Heathergems
37 Kyle Road,
Kyle Estate,
Irvine
KA12 8LE
Scotland, UK.

Please read these terms carefully, print and keep a copy of them for your reference.

This website is owned and operated by Heathergems:
If you need to contact us, please e-mail us at sales@heathergems.com
or call Customer Services during UK Office Hours on UK +44 (0) 1294 313222

Company registration number: No. 64226 (Scotland)

Making A Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place order: Simply search and choose the product you require, add to basket and check out.


Delivery: For full details of Heathergems Delivery Options please click FAQ Page

Cancellation and Returns:
This policy does not apply to the following goods, which for hygiene reasons are exempt from the right to cancel: [Earrings]

You can cancel your contract at any time up to 7 working days after the day of delivery.
To do this, please e-mail or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer in the future. If you cancel, you must return the goods at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or wrongly described.

Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights to the best of our ability.

Changes to these terms.
These terms were last updated October 2011 and apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Thank you for choosing Heathergems, Scotland.

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