At Heathergems we understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site. Shipping Rates: £2.95 UK £7.95 Overseas Only Single Shipping Charge for Multiple Items on Same Order Free Worldwide delivery on Web Orders Over £100. We are very confident that our fine handcrafted Heathergems will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange. Returning Your Order Please follow these steps to return or exchange your Heathergems item(s): Send your item(s), original packing materials, and original invoice to us by an insured courier and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewellery" or any other jewellery related words on the outside of the package. Send your package to: Heathergems Charles Buyers and Co. 37 Kyle Road, Kyle Estate, Irvine KA12 8LE SCOTLAND, UK Please read these terms carefully, and print and keep a copy of them for your reference. This website is owned and operated by Heathergems. If you wish to contact us please e-mail sales@heathergems.com or call Customer Services on +44 (0) 1294 313222 during UK office hours. Company registration number: No. 64226 (Scotland) Making a contract with us. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Thank you for using Heathergems.com we hope you enjoy your visit.